Refund policy

In the event that a customer of Northants Koi wishes to return a product they are dissatisfied with discussion with Northants Koi must take place before the return. Contact can be made via email or telephone or by appointment to our premises. Once a return has been agreed the return must be returned within 5 days of the agreement taking place unless otherwise agreed by Northants Koi.

A purchase can be cancelled any time up until the point of shipping at which point Northants Koi cannot cancel an order; however cancelled orders will be subject to a 2% charge which will be deducted from the total refunded to the customer. Goods cannot be returned for credit.